![]() Payroll is complex, and the government screws with it nonstop. ![]() Still, seasoned accountants are also cut off, and support can not keep up. They turned off the ability for users to produce payroll returns and make corrections, probably due to massive support calls from people screwing up their payrolls. The fact that they are not improving payroll supports chatter that something else is in the works. Unless your payroll is bare-bone basic, they are horrible. One embedded and one separate that interfaces. They have two versions that work with QBO. Add-ons such as Expensify & Tallie in the credit card coding/expense report/receipt arena are squeezed out with new features. Intuit even started their own bank, pushing companies to sign up for ease of use. They incorporated Billdotcom, but I’m sure their own online bill pay service is in the works. Obviously, this plan isn’t working because they are adding features to the “advanced” level ($150 month) at a good clip, including inventory, and buying add-on companies such as T-Sheets and Re-wind. Doug Sleeter, highly respected in accounting tech, coined this “chunkification.” Add-ons with additional subscription fees enables configuring an accounting program specific to your industry. The original plan for QBO was to maintain a basic G/L accounting program, and any function with any complexity would be an add-on. This causes unnecessary confusion from sales to support in forums like this. Anyone selling QuickBooks is forbidden to use anything other than one logo that makes no distinction between the two programs. Naming both programs “QuickBooks” is a marketing ploy. When a company decides that it needs to move to another accounting program, they typically research pros & cons of available solutions and develop a migration plan to the chosen program. Understand that it’s an entirely different program. Intuit didn’t get serious about QuickBooks Online until 2013-2014. Its features are amazing, especially at it’s price-point. QuickBooks Desktop has been around for 28 years. Expecting QB Desktop features in another program isn't entirely realistic. Outside the fact that Intuit canned hundreds of seasoned, long term US employees and moved most support overseas (including for certified Pro-advisors), your frustration may be based on an assumption of what QBO is. If these people get paid for this, what it is it’s waaaaaay too much. “Actually no one is around in the back end team right now, can we get back to you by email?” It may take a while so i can respond via email” I said “no, I’m able to stay in the chat, it’s okay, usually I don’t get a response via email and the next person I chat with knows little to nothing about my issue so since we’ve already spent so much time on it let’s just keep going.” he then responded with the cut and paste “great, is there anything else I can help you with today?” So I reiterated “no there must be confusion, im going to stay on the chat,” he says “okay, this one is beyond my power, let me connect with the back end team.” I respond “Sure thing.” Literally a minute later “Okay, is there anything else I can help you with today?”įFS! I had to ask if he’s actually reading me responses and I said “I can wait to hear back from the back end team in the chat with you,” his response. Had a fellow “help” me for two hours (the usual amount of time for them to give me incorrect answers to a seemingly simple question ) and toward the end he said, “let me take a moment and get back to you. ![]() Posted a similar question a month or so ago.
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